Terms and conditions
Version 1 • 21 September 2026
1. Who we are
WallPrinting is the trading name of Ahmed Bouhajra, sole trader, enterprise number 0880.486.420.
Correspondence address: Boomsesteenweg 20 bus 11, 2630 Aartselaar, Belgium. Email: info@wallprinting.be. Telephone: +32 451 03 20 22. Website: https://www.wallprinting.be. Visits by appointment only.
2. Scope and order of precedence
These terms apply to quotations and orders for design guidance and printing directly onto walls or other agreed surfaces. A consumer acts for purposes outside their professional activity; other customers are referred to here as business customers.
WallPrinting supplies the applicable version before ordering in a form that can be retained, for example as an attachment to the quotation. The order confirmation identifies the applicable version. Publication on the website alone is not proof that a customer accepted the terms.
Individually agreed provisions in the quotation take precedence. Mandatory statutory rights are always preserved. New versions do not change ongoing orders without agreement.
3. Quotations and formation of the contract
A contact request, calculator result or visualisation is not in itself an order. The quotation describes the design work, print, dimensions, surface, location, price and planned execution. Its validity period is stated in the quotation.
The contract is formed when the customer accepts the final quotation in writing within its validity period. A reply with changed requirements is a request for amendment, not acceptance of the original quotation. WallPrinting confirms the agreed arrangements and received order in writing.
An email may serve as written agreement. The trader retains the accepted quotation, terms and design version with the project.
4. Prices, additional costs and discounts
For consumers, the quotation states the total price including applicable VAT and known additional costs. If a cost cannot be determined precisely in advance, the quotation states its calculation method. Business prices may exclude VAT if this is clearly indicated.
Transport, parking, wall preparation, design work, work at height and equipment are payable as extras only insofar as agreed in advance. WallPrinting carries out paid additional work only after agreement on the price or calculation method and the scheduling consequences.
The website calculator provides an indication. The applicable package, project discount, minimum project value and any surcharges are confirmed in the quotation. An accepted price is not increased unilaterally because a discount works out differently than expected.
5. Deposit and payment
A deposit of 30% of the agreed total price is due upon confirmation of the quotation. WallPrinting begins the agreed design work after receiving the deposit and once any applicable requirements for early performance have been met.
The deposit is credited in full against the final invoice. After completion, WallPrinting invoices the remaining 70%, increased or reduced by separately agreed changes. The balance is payable within 7 calendar days of the invoice date, and the invoice is supplied to the customer when issued. The specific due date appears on the invoice.
A deposit is not automatically a non-refundable fee. Refunds or offsets following withdrawal, cancellation or breach are governed by the relevant provisions below and the law.
6. Late payment
WallPrinting contacts the customer about overdue payments. These terms do not introduce a fixed penalty, contractual late-payment interest or automatically increasing collection charges.
For consumers, WallPrinting observes applicable Belgian rules on reminders, waiting periods and debt collection before considering charges or further measures. Any applicable statutory rights remain preserved for business customers. A seven-day payment term does not itself permit arbitrary charges from day eight.
Reasoned disputes are investigated. Where legally permitted, further performance may be postponed for an unpaid, due deposit that is not justifiably disputed, following written warning and a reasonable period to remedy the situation. This is done proportionately and with information about scheduling.
7. Design, files and approval
The quotation specifies whether design work is included, the number of concepts and revision rounds, and the cost of extra editing. A free design or monthly promotion applies only under promotional conditions communicated and accepted beforehand.
The customer supplies the desired texts, images, dimensions and other project information. WallPrinting checks the technical usability of files and reports visible issues before execution.
Before printing, the customer approves the final design version, wording, dimensions, orientation and placement in writing. A photo visualisation is indicative; the actual position is agreed in advance. Changes after approval are first discussed together with their price and scheduling consequences.
Approval does not release WallPrinting from responsibility for its own errors or careless performance. If an apparent error is uncertain, WallPrinting asks for clarification.
8. Preparing the wall and work area
The customer reports known damp, flaking paint, damage, special coatings and other relevant circumstances. The quotation specifies who performs preparation work. WallPrinting communicates project-specific requirements for the surface, access, clear working space and power supply beforehand.
WallPrinting assesses reasonably visible suitability before printing and warns of risks. An unsuitable or unsafe situation is first discussed to agree on repairs, another approach or rescheduling. A customer statement that the wall is suitable does not replace this professional check.
Additional costs arising from an unexpected situation are not automatically payable: the cause, responsibility, prior instructions and approved solution are considered. WallPrinting takes reasonable steps to protect the surroundings.
9. Scheduling and performance
The parties agree on a date or period for performance. If the date is essential to the customer, for example for an opening, this is expressly recorded. A likely delay is reported as soon as possible, with its cause and a proposal.
If access is insufficient or agreed preparation has not been completed, the parties first seek a solution. Avoidable costs are limited. A date change or extra visit is agreed in writing; statutory rights concerning late performance are preserved.
Breakdowns or illness are not automatically force majeure. Whether an event lawfully suspends performance or justifies termination depends on the circumstances and applicable law. Amounts received for services definitively not provided are refunded, subject to any legally valid offset.
10. Print results and care
Wall colour, texture, absorption and ambient light affect the result. Screens display colours differently from ink on a wall. WallPrinting discusses relevant differences beforehand. Any physical sample and its cost are agreed separately.
A design shown in gold does not automatically mean metallic or reflective ink. Where this matters to the order, WallPrinting confirms the achievable effect in advance.
This explanation does not justify an incorrect image, incorrect dimensions or defective performance. The assessment of specific colour or result requirements is agreed beforehand. WallPrinting supplies care advice suited to the print and surface; no fixed lifespan is promised without written substantiation.
11. Handover, complaints and liability
After completion, the parties inspect the result together where possible and record visible points requiring attention. Customers may report complaints with a description and, where possible, photos to info@wallprinting.be. A handover signature does not exclude hidden defects or mandatory consumer rights.
WallPrinting investigates the complaint and, where reasonable, has an opportunity to assess and remedy the problem. The parties limit further damage. Statutory remedies of repair, price reduction, termination or compensation are not generally excluded.
Liability is assessed under applicable law and the proven cause of damage. These terms contain no general exclusion for wall damage, WallPrinting’s own errors or work performed by engaged third parties.
12. Cancellation and rescheduling outside a statutory withdrawal right
The customer reports cancellation or a rescheduling request in writing as soon as possible. The parties first seek a reasonable solution.
WallPrinting does not automatically charge the entire order value or deposit. Any settlement specifies demonstrably performed and agreed work and unavoidable project-specific costs, deducting savings and reusable items. There is no double recovery. No fixed loss-of-profit amount or flat cancellation penalty is agreed. Statutory rights in the event of a breach by WallPrinting remain preserved.
The paid deposit is offset against a legally due settlement; any excess is refunded. If WallPrinting cancels, payments for services not provided are refunded and any other customer rights remain preserved.
13. Consumers: withdrawal and early performance
For a distance or off-premises service contract, the consumer generally has a 14-day cooling-off period starting on the day after the contract is concluded. WallPrinting supplies the applicable information and withdrawal form beforehand. A clear statement by email may also suffice.
The description “custom-made” does not automatically exclude this right. A statutory exception may apply to separately supplied personalised goods; this must be correctly determined and communicated in advance.
Starting within the cooling-off period requires a separate, express request. If the consumer withdraws during a service lawfully started early, only the legally permitted proportionate payment may be requested. Loss of the right after full performance requires the necessary prior consent and acknowledgement. Paying the deposit alone does not constitute consent.
14. Design rights and project photographs
The customer ensures they are entitled to use supplied photos, logos, texts and designs for the order. WallPrinting asks for clarification when clear signs of infringement arise. For images supplied by WallPrinting or a designer, WallPrinting ensures suitable rights for the agreed use.
Printing a design does not automatically transfer copyright or editable source files. The quotation identifies the usage rights granted and any files supplied. No exclusivity or copyright in AI-generated images is guaranteed without a separate assessment.
Recognisable customer interiors, people, customer names and logos are used for publicity only with separate permission from the rights holder(s). Technical photographs for execution or complaints are limited to what is necessary. Questions about personal-data processing may be sent to info@wallprinting.be.
15. Governing law and disputes
Belgian law applies. This choice does not deprive a consumer of the mandatory protection to which they are entitled under applicable rules.
The parties first try to resolve complaints directly. If unsuccessful, WallPrinting supplies, where required, information about the competent out-of-court dispute-resolution body and its participation. WallPrinting does not promise membership of a mediation service.
Legal disputes are heard by the court having jurisdiction under the law. No exclusive court is imposed on consumers. If a provision is invalid, the remaining provisions apply insofar as the contract can continue without it.
Annex A — Declaration for early performance of services
Use only when the consumer wishes to start within an applicable cooling-off period. Do not pre-tick; this is not a general waiver of rights.
Order/quotation number: …
Desired start date: …
Services that may start early: …
☐ I expressly request that WallPrinting begin the services described above before my cooling-off period ends. I have been informed beforehand about any legally due proportionate payment if I withdraw after work begins.
☐ I acknowledge that I lose my withdrawal right once the relevant service has been fully performed, provided the statutory conditions have been met.
Name, date and signature or separate written confirmation: …
WallPrinting supplies the customer with a copy of this request and the contract. The correct form and scope must match the particular contract.
Annex B — Withdrawal form
To: Ahmed Bouhajra, trading as WallPrinting
Contact address: Boomsesteenweg 20 bus 11, 2630 Aartselaar, Belgium
Email: info@wallprinting.be
I/We hereby give notice that I/we withdraw from the contract concerning the following service or supply:
Description: …
Quotation or order number: …
Date of order/conclusion of contract: …
Date of receipt, if applicable: …
Consumer name(s) and address(es): …
Date: …
Consumer signature(s), only if submitted on paper: …
Delete as appropriate. This form is optional: another unequivocal withdrawal statement is also possible. Following a valid withdrawal, payments are refunded within the applicable statutory period; any legally permitted offset is explained.